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At bd jo, we take how your personal information is collected, stored and used seriously. This policy explains what data we hold, why we hold it, and what choices you have — so you can manage your account with confidence.
When you create an account with bd jo, we collect the information needed to verify your identity, process transactions and keep your account secure. This includes your name, contact details, and records of activity tied to your account — such as deposits made via bKash, Nagad or Bank Transfer, and any withdrawals you initiate. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for the period required under applicable financial and regulatory obligations that may apply in your region. Access to this platform and the data rights described here depend on your local law and whether your region is eligible. If you are unsure whether this policy applies to you, check the eligibility section of our terms or contact support. We use standard encryption for data in transit and at rest. Account passwords are hashed and never stored in plain text. We may share data with payment processors — including those that facilitate bKash and Nagad transactions — only to the extent needed to complete your requested transaction. Any third-party processor we work with is bound by confidentiality obligations. Cookies and session data help us keep your login active across devices and remember your preferences. You can manage cookie settings through your browser, though some site features depend on session cookies remaining active.
Understanding the scope of this policy helps you know where your data rights apply and where separate terms or third-party policies take over. We cover what happens inside your bd jo account — not what happens on external services you connect to.
Data collected when you register, log in or update your profile falls fully within this policy. This includes your email address, contact number and any verification documents submitted through your account page.
Payment activity processed through bd jo — including bKash, Nagad and Bank Transfer — is covered here. We record transaction amounts, timestamps and payment method identifiers as part of your account history.
Your browsing activity within the bd jo site, including pages visited and session duration, is logged for security and service improvement. This data is handled under the same retention and access rules as account data.
External payment providers, identity verification services and any links to third-party sites operate under their own privacy policies. Once you leave the bd jo environment, this policy no longer applies to how that external party handles your data.
You have practical options when it comes to the personal data bd jo holds about you. You can request a copy of the information we have on your account, ask us to correct anything that is inaccurate, or raise a question about how specific data is being used. To review your transaction history — including bKash and Nagad deposits or bank transfer records — log in and open the account history section. Most account details, such as your contact number or email address, can be updated directly from your profile page without contacting support. For anything that requires our team — such as requesting a full data export, closing your account, or asking about data retained after account closure — reach out through the support routes listed on this page. We aim to acknowledge data-related requests and route them to the right team as quickly as we can. Eligibility for certain data rights may depend on the laws applicable in your region.
Log in to your account and navigate to the history or transaction section to see what activity data is stored. Payment records for bKash, Nagad and Bank Transfer are itemised there with dates and amounts.
Update your contact details, email address or display preferences directly from the profile settings page. Changes take effect immediately and are reflected in any future correspondence we send you.
If something about how we use your data is unclear, contact support with a specific question. Our team will route it to the right person rather than give you a generic response.
For data export requests, account closure or questions about data held after you stop using the platform, contact us through the live chat or support email route listed in the support section below.
If you have a specific privacy question or need to act on a data right described in this policy, use one of the routes below. We handle privacy queries separately from general account support to make sure they reach the right team.
Open the chat widget on any page while logged in to raise a privacy question directly. Available through the account interface for signed-in users.
Send a written request to our support email address listed in the site footer. Include your account username and describe the specific data matter you are raising.
The help section of your account contains answers to common privacy questions, including how to access your transaction history and how to update your personal details.
We keep the practices behind this policy straightforward and consistent across all account types. Here is how we approach the main areas that affect your data.
We use session cookies to keep you logged in across devices and remember your preferences. You can adjust cookie permissions in your browser settings, though disabling session cookies will affect how the site functions during your visit.
Passwords are stored using one-way hashing. Account activity is monitored for unusual patterns, and we may ask you to re-verify your identity if something looks out of place — this is a protective step, not a penalty.
We hold your account data for as long as your account is active and for any additional period required under applicable financial regulations in your region. When data is no longer needed, it is deleted or anonymised according to our internal retention schedule.
To request a correction, export or deletion of your data, contact us via the support routes on this page. Include your account details and the specific action you are requesting so we can handle it without unnecessary back-and-forth.
If something in this policy is unclear, the answers below cover the questions we hear most often. For anything not covered here, contact support directly.
We collect your name, email address, contact number and any identity information you submit during account setup. Once your account is active, we also record transaction data — including activity linked to bKash, Nagad and Bank Transfer — and standard session logs.
Yes. Log in and open the account history section to review your transaction records and activity. For a full data export or a summary of all information we hold on your account, contact support through live chat or the support email listed in the site footer.
We share data only with the payment processors needed to complete your transactions — such as those handling bKash and Nagad payments — and only to the extent required. Those processors are bound by confidentiality obligations. We do not sell personal data.
Retention periods depend on applicable financial and regulatory requirements in your region. Data tied to transactions is typically held longer than browsing or session data. Once no longer required, data is deleted or anonymised. Contact support if you have a specific question about your account.
Most profile details — including your contact number and email — can be updated directly from your account settings page. If something cannot be changed there, contact support with the specific correction you need and we will route it to the right team.
Access to this platform and the data rights described here depend on your local law and eligible regions. If you are in Bangladesh and have a question about whether this policy applies to your situation, check the eligibility section of our terms or contact support for clarification.